An across-the-board transformation of the e-government approach could mean that stakeholders are more than just users or customers.
Recognising that governments can no longer be the single providers of public services, ICT-enabled open and collaborative government is vital to deliver ‘more from less’. To achieve this, it is necessary to empower stakeholders by giving them incentives to take a more active role in the delivery of public services. The EU-funded WeLive project addressed these challenges.
Further information: E-governance via co-created public services