Facebook, skype, and twitter – just some of the services available for instant contact at the fingertips of most Europeans. But many emergency services, who need access to a broad range of internet-based communications services the most, are still using old-fashioned, telecommunications technology. This is the gap the EMYNOS project sought to plug.
EMYNOS’s framework enables users to use text, audio and video and make emergency calls across heterogeneous devices such as PCs, TV sets, mobile devices, AAC and haptic devices. Dr. Yacine Rebahi, lead researcher, explains, “Some of the present limitations are the partial media support and the lack of integration of social media. Currently only voice calls and sometimes SMS are accepted. There are no advanced features like accurate caller location, for example. The use of an analogue modem provides eCall services with limited data. These are just some of the disadvantages that we have addressed.”
Further details: Helping people reach emergency services more quickly and efficiently